Private Chauffeur - Edmonton & Grande Prairie
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Executive Driving Services - Terms & Conditions (Alberta)
Last updated: 11/25/2025
1) Who we are & Scope
These Terms & Conditions govern all executive/private SUV transportation and concierge services provided by Executive Driving Services. By placing a booking or using our services, you agree to these Terms.
2) Bookings, Changes & Substitutions
- Accuracy: You must provide correct pickup times, locations, passenger count, luggage info, and any special requirements.
- Verification: A pre-authorization may be placed before dispatch.
- Vehicle Substitution: We may substitute a comparable or higher-class vehicle if required for safety or operational reasons, at no extra cost.
- Delays Outside Our Control: Weather, traffic, road closures may affect ETA. We are not liable for indirect losses such as missed flights.
3) Rates, Waiting Time & Extras
- Quoted rates include vehicle, chauffeur, and standard distance/time.
- Waiting Time: 15-minute grace period, then billed in 15-minute increments.
- Tolls/Parking: Charged at cost.
- After-hours/peak surcharges may apply.
4) Cancellations & No-Shows
- Sedan/SUV: Free cancel >= 24 hours; 50% charge 2-24 hours; 100% charge < 2 hours or no-show.
- Special Events: Free until 72 hours prior; 100% charge within 72 hours.
5) Passenger Conduct & Safety
- Seatbelts mandatory for all passengers.
- No smoking/vaping strictly prohibited.
- No open liquor or cannabis consumption in vehicles.
- Service animals allowed; pets must be pre-declared.
6) Cleaning, Damage & Downtime
- Standard detailing: $95-$150
- Spill/stain extraction: $150-$300
- Biohazard cleanup: $300-$600 + downtime
- Smoke/vape odour remediation: $250-$500
7) Payment & Chargebacks
- Accepted: credit cards, e-Transfer, invoicing (approved), cash.
- Overdue balances accrue interest at 1.5%/month.
- Unjust chargebacks may incur a $200 admin fee plus legal/processor costs.
8) Non-Refundable Deposit
A 50% deposit is required to secure all bookings. This deposit is non-refundable at all times.
9) Contact
Executive Driving Services
Phone: 825.973.9800
Email: info@executivedriving.ca
Executive Driving Services - Privacy Policy (Alberta PIPA)
Last updated: 11/25/2025
1) About this Policy
We are committed to protecting your personal information in accordance with Alberta's Personal Information Protection Act (PIPA).
2) What We Collect
- Identity & Contact: name, company, phone, email.
- Trip Data: pickup/drop-off locations, dates/times, routing, instructions.
- Communications: calls, emails, messages through apps or website.
- Payment Data: tokenized card details via payment processor. We do not store full card numbers.
- Safety & Compliance: incident reports, lost-and-found records, driver notes.
3) Purposes
- Accept, manage, and complete bookings.
- Dispatch drivers and provide concierge support.
- Verify identity, prevent fraud, and manage payments/chargebacks.
- Ensure safety and comply with Alberta laws.
- Send transactional notices; with consent, send marketing communications under CASL.
4) Consent & Your Choices
We rely on your express or implied consent under PIPA. You may withdraw consent at any time, subject to legal and contractual limits.
5) Security & Retention
We use appropriate safeguards and retain information only as long as necessary. Afterwards, we securely delete or de-identify the data.
6) Contact
Executive Driving Services
Phone: 825.973.9800
Email: info@executivedriving.ca
OIPC Alberta: 1-888-878-4044
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